If you don't receive an error message when you try to play the file, go to step 3. If you receive an error message when you try to play the file, select Web Help. Install the codec by following these steps: If you can play the file, skip steps 2 and 3. If you can't reinstall the codec, go to step 2. If you are trying to play a video file, determine whether the video codec or the audio codec that you noted in step 1b is listed in the Video Codecs area.
Obtain and install the codec by following these steps in Windows Media Player 11:ĭetermine whether the codec is installed on the computer that you are using to play the file. The following steps are intended for advanced computer users. If you aren't comfortable with advanced troubleshooting, ask someone for help, or contact Microsoft Support. If you still can't play the file correctly, try the steps in the Advanced troubleshooting section. If you're prompted to install the codec, select Install.